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Terms & Conditions of Trade

Issued by The Tool Shed.

This Terms and Conditions document governs the use of the The Tool Shed Web Store Service. This Agreement can be accessed at any time from the footer of any page of the website.

Terms of Trade

The Tool Shed owns and operates this website www.thetoolshed.co.nz, and is located in New Zealand. Contact details for each individual store can be found by clicking here.

Acceptance of Terms

When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

Contract, Payment and Delivery

Orders will be accepted by The Tool Shed, for delivery in New Zealand only. Payment is to be made in NZ currency. Any contract arising from this site is governed by the laws of New Zealand.

Product specifications may vary from what is advertised. 

Product Availability

Products may be added to or removed from the website from time to time. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.

Products marked as 'in stock' on the website may not be availabel in all stores but is availabe to be orded from their respective supplier. 


All prices in the shopping areas are in New Zealand dollars (NZ$) and include GST (15% sales tax). Prices may increase or decrease from time to time. Prices shown at the time of purchase are the prices you will pay. You must pay by Mastercard or Visa. We will not accept cheques or cash on delivery. The ToolShed takes no responsibility for pricing mistakes etc... 


All products are priced at 'trade price' known as 'Retail Trade Price' (RTP). GoodMates recieve a further discount on elected items (See Goodmates).

Any discounts form retail pricing are based on savings from the ToolShed's Trade Retail Price.

Any 'cost +' promotions are based on our dealer nett prices and excludes any other negotiations and standard terms and conditions with suppliers.


Products displayed on the The Tool Shed shopping site can be purchased using secure online Mastercard and Visa transaction facility.

The ToolShed reserves the right to abort a sale at any point


The Tool Shed are associated with DPS, New Zealandʼs largest and most preferred payment gateway provider.

The Tool Shed do not collect or store any credit card information. This information is all processed by DPS. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details.

You cannot order online from our Pacific partner stores and not all product is available in store.

Registering (Login)

You will be asked to register as a member of The Tool Shed. Apart from the many member benefits, including receiving regular emails containing special deals, your shopping address details will be filed saving you the effort of entering these details each time you checkout.

As a registered customer we will send you emails and updates from time to time to inform you of new ranges, special offers and discounts. Please note, you are able to unsubscribe from our email updates at any time.

Registering also joins you up to out GoodMates club


GoodMates are eligible for a 10% discount on selected products. This generally includes all hand-tools, accessories and consumables. It does not apply to products in sets, specials or another discounts.

The ToolShed also reserves the right to decide which products are eligible for the GoodMates discount.


You cannot cancel your order once it has been placed please contact your dispatch store as soon as possible if you need to make changes to your order


We use the secure Hosted Payment page solution from DP to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL (Secure Socket Layer) environment. DP is committed to protecting the security of your data.


We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods using PBT

Generally products are dispatched the next working day but may take up to 14 days to be delivered, please contact us if you have not received your product within this time

We will notify you if your product cannot be dispatched. 

Delivery charges will be added to each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. Within New Zealand. 

Should your order incur an additional charge, we will advise you prior to processing your order.

Should you feel that your goods do not arrive in good condition, please feel free to contact us.

We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Many products require some assembly.


All orders over $100 are freight free to non rural addresses and outlying islands (Waiheke etc..)

 RD charges are calculated as follows

0-4.9Kg $6

5-9.9Kg $10

10-19.9Kg $15

20-29.9Kg $20

30-49.9Kg $30

50-99.9 Kg $45

100-199.9Kg $65

200 kg plus $85

The table above is not aplicable to all products and is subject to change on individual items

Additional freight is added for further outlying islands eg. Waiheke, Stuart Island etc.. You may be contacted after your payment has been received for extra freight payments.

Title and Risk

Goods are at our risk until delivered to the address given for your purchase.

Returns and Refunds

Please choose carefully as we do not refund if you change your mind. If you discover any defect in your product, you may return the item you purchase in new condition for repair or replacement within 30 days of delivery. For faulty proiducts we may, at our discretion, repair the product or provide a complete refund. We'll notify you via e-mail of the status of the replacement, repair or refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return.

Freight will be refunded where the product is faulty or arrived damaged.

DeWalt tools NZ offer a 30 day right of return on their brand tools

Know your rights!



When choosing our collection the best of care goes into sourcing suitable pieces for you to enjoy for a reasonable amount of time.

Under our guarantee, faulty items that meet our conditions of care and use will be repaired, replaced or a refund will be issued at The Tool Shedʼs discretion.

The Tool Shed will repair or replace any goods, which fail to comply with Consumer Guarantees Act 1993.

Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.

Our warranties cover manufacturing defects, please note that the guarantee does not cover faults arising from:

  • Normal wear and tear
  • Accidental damage or mistreatment

For any claim to be made the item must be sent directly to the purchasing store. Contact details for each of our stores can be found by clicking here.

Warranty does not cover indirect or consequential damage resulting from the defects or inaccuracy or inoperativeness of the product

Limitation of Liability

The Tool Shed are not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use, the products on this site. This includes but is not limited to the loss of data or loss of profit, even if The Tool Shed was advised of the possibility of such damages.

Contact Details

If you have any queries regarding shopping with The Tool Shed, please email sales@thetoolshed.co.nz or call 07 847 7141. Each individual store has unique contact details, which can be found by clicking here.

Use of the Web Store Service by You

Your right to use the Web Store Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Web Store Service.

You may not download, modify, transmit, or otherwise us any material from the Web Store Service for public or commercial purposes.


The Tool Shed is the trade name of The Tool Shed. The copyright and other intellectual property rights in the material contained in the Service are protected by The Tool Shed.


This Web Store Service provides general information about The Tool Shed and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about The Tool Shed, the services and products they offer. The Tool Shed reserves the right to change, delete or move any of the material on the Web Store Service at any time without notice.

Policy Changes

Any changes to this policy will be published here.

We also reserve the right to change our polices at any time with no notice.