The ToolShed Covid19 Updates

YES, WE ARE OPEN!!!

ToolShed stores located in areas at Delta Alert Level 2 are OPEN to the public. Strict Ministry of Health guidelines are being followed to ensure the safety of our team and customers. 
Stores within Auckland are OPEN for click and collect purchases. Customers can continue to order online with contactless delivery.

 

DELTA Alert Level 2 Precautions:

Delta Alert Level 2 has some additional measures in place to limit the transmission of COVID-19.

Please note the following requirements when entering our stores:

- Wear a face covering, they are mandatory by law in retail environments

- Always maintain 2m social distancing with other groups of customers and our team

- You must scan the QR code or enter your details in the manual register provided

- If you are unwell, please stay at home and phone your local store for assistance

We appreciate your efforts with the above precautions to help our stores remain open.

 

Alert Level 3 Precautions (Auckland):

Please read the guidelines below on how you can purchase from us in Alert Level 3. We will be operating under strict health and safety guidelines to keep our team and customers safe.

ORDER ONLINE with goods DELIVERED to you:
You can continue to purchase online as usual with orders shipped from our web store in Hamilton. There may be some delays with delivery due to the current situation and couriers will remain contactless.

ORDER ONLINE and PICK UP in store:
Purchase online and elect to pick up from your local store. After placing your order please wait for the store to contact you when your order is ready to collect.

EMAIL and PHONE orders:
Contact your local store by email or phone to place your order for pick up. We are unable to process payment over the phone or accept cash at this time however payment can be made electronically at the time of collection. Purchases can also be charged to accounts.

PICK UP process:
Our team will be following the Ministry of Health guidelines whilst working in store. They will pick your order and contact you when it is available for collection. Unfortunately, customers are unable to enter our stores so need to line up outside the building with 2m social distancing in place. You may request product at the door of the store and our team will then collect and bring it to you. Please note that staff are unable to assist with loading goods into your vehicle and you will need to bring someone to help if necessary. We also need to keep a register of customer contact details and you will need to scan the QR code.

Any other questions?
Please contact us or call your local store for assistance. Find your nearest store here >> ToolShed Stores

We thank you for your continued support of our Kiwi-owned business during the lockdown period by using our web store and online ordering facility.

Stay safe,
The ToolShed Team.

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