Shipping and Returns

Freight

All orders over $100 are freight free to non-rural addresses and outlying islands (Waiheke etc.)

RD charges are calculated as follows:

0-4.9 Kg $6
5-9.9 Kg $10
10-19.9 Kg $15
20-29.9 Kg $20
30-49.9 Kg $30
50-99.9 Kg $45
100-199.9 Kg $65
200+ Kg $85

The above prices are not applicable to all products and are subject to change on individual items.

Additional freight is added for further outlying islands eg. Waiheke, Stewart Island etc. You may be contacted after your payment has been received for extra freight payments.

Returns and Refunds

Please choose carefully as we do not refund if you change your mind. If you discover any defect with your product, you may return the item you purchased in new condition for repair or replacement within 30 days of delivery. For faulty products we may, at our discretion, repair the product or provide a complete refund. We will notify you via e-mail of the status of the replacement, repair or refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return.

Freight will be refunded where the product is faulty or arrived damaged.

DeWalt Tools NZ offer a 30 day right of return on their brand tools.

Know your rights! https://www.consumerprotection.govt.nz/get-guidance/returns-refunds-and-repairs/change-of-mind-or-circumstances/

Warranties

When choosing our collection, the best of care goes into sourcing suitable pieces for you to enjoy for a reasonable amount of time.

Under our guarantee, faulty items that meet our conditions of care and use will be repaired, replaced or a refund will be issued at The ToolShedʼs discretion.

The ToolShed will repair or replace any goods which fail to comply with Consumer Guarantees Act 1993.

Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.

Our warranties cover manufacturing defects, please note that the guarantee does not cover faults arising from:

  • Normal wear and tear
  • Accidental damage or mistreatment

For any claim to be made the item must be sent directly to the purchasing store. Contact details for each of our stores can be found by clicking here.

Warranty does not cover indirect or consequential damage resulting from the defects or inaccuracy or inoperativeness of the product.

All warranties for other brands supplied by The ToolShed are the responsibility of the New Zealand importer.

Warranties for Makita, Hitachi, DeWalt and Milwaukee are only valid if the tool is registered with the New Zealand importer.

Warranties shall not apply if products are bought for use by a hire company.

Limitation of Liability

The ToolShed are not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use, the products on this site. This includes but is not limited to the loss of data or loss of profit, even if The ToolShed was advised of the possibility of such damages.

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