Shipping and Returns


The spread of Omicron within the community has placed additional strain on the courier network due to the increased volume of online orders. There are also limited contractors available to deliver goods as many are required to self isolate. Please refer to the NZ Couriers Network Status for updates on deliveries in your area. If products are required urgently please op to pick up from your local store.

NZ Couriers Network Status


The ToolShed has flat rate shipping of $10 to non-rural addresses even if you buy large bulky items!

RD charges are calculated as follows:

0-4.9 Kg $10
5-9.9 Kg $15
10-19.9 Kg $20
20-29.9 Kg $30
30-49.9 Kg $45
50-99.9 Kg $65
100+ kg $85

The above prices are not applicable to all products and are subject to change on individual items.

Additional freight is added for further outlying islands eg. Waiheke, Stewart Island etc. You may be contacted after your payment has been received for extra freight payments.

Courier parcels are sent with NZ Couriers and bulk freight is sent with PBT unless otherwise stated by The ToolShed.

The customer agrees to follow up any orders with the freight company and arrange delivery once the product leaves The ToolShed with the tracking details provided. 

Returns and Refunds

The ToolShed is happy to refund or exchange products within 30 days of purchase or delivery if you change your mind* provided that you bring the product into your closest store and...

  • A valid invoice including EFTPOS chit where applicable.
  • The product is unused.
  • The product is returned in its original packaging and can be re-sealed.
  • Any included accessories are also returned.

All refunds will be made to the original tender type. Refunds must be made to the same card that was used for the original purchase.

We cannot provide a change of mind refund or exchange for non-stocked, specially ordered products.

Our returns policy is in addition to your rights under the Consumer Guarantees Act 1993 (NZ).

*Conditions apply to trade deals and any refunds will be made at The ToolShed’s discretion. Excludes any MX Fuel Products. Freight will be refunded, but any return freight will be at the customer's expense.


When choosing our collection, the best of care goes into sourcing suitable pieces for you to enjoy for a reasonable amount of time.

Under our guarantee, faulty items that meet our conditions of care and use will be repaired, replaced or a refund will be issued at The ToolShedʼs discretion.

The ToolShed will repair or replace any goods which fail to comply with Consumer Guarantees Act 1993.

Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.

Our warranties cover manufacturing defects, please note that the guarantee does not cover faults arising from:

  • Normal wear and tear.
  • Accidental damage or mistreatment.

For any claim to be made the item must be sent directly to the purchasing store. Contact details for each of our stores can be found by clicking here.

Warranty does not cover indirect or consequential damage resulting from the defects or inaccuracy or inoperativeness of the product.

All warranties for other brands supplied by The ToolShed are the responsibility of the New Zealand importer.

Warranties for Makita, Hitachi, DeWalt and Milwaukee are only valid if the tool is registered with the New Zealand importer.

Warranties shall not apply if products are bought for use by a hire company.

Limitation of Liability

The ToolShed are not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use, the products on this site. This includes but is not limited to the loss of data or loss of profit, even if The ToolShed was advised of the possibility of such damages.

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